I am using Outlook 2013 (release) and a shared hosted Exchange 2013.  Under certain circumstances the email body gets stripped and the recipient just receives a blank email from me.  The conditions, which are now reproduceable are:

1.  Email orginates from someone sending to a Google Group to which I am a member;

2.  I reply to that email (sending to whole group).

3.   Someone then replies to the whole group. I THEN reply AGAIN to the whole group.

4.  FINALLY, someone then takes that email thread and replies just to me.  It is fully received - the entire message thread is there.  BUT when I reply to that person, all the receive is

On Feb 1, 2013, at 9:34 AM, Jeff G <jeff*****@jeff*****.***> wrote:  (asterisks added for confidentiality).

STEPS TAKEN:   I disabled my local anti-virus (Norton Internet Security 2012).  No difference.  HOWEVER, when I access this email from my webmail (OWA) account, and I do the reply to the individual - there is no problem.

The problem can be reproduced and these emails can be reforwarded to others with the same results (message stripped).   This exact sequence has now occured 6 times over the last two weeks (and I do mean the exact sequence). I have seen somewhat similar posts from much earlier versions and not all steps offered were applicable to 2013.

Hello,

I've seem this kind of issue in earlier version of Outlook before. In most cases this scenario happens if the local security application, included mail scanner component, add-ins etc. You may try to launch Outlook with the safe mode. (Type "Outlook.exe /safe" in Windows search bar and press Enter) And then check if the issue of blank content message still can be reproduced.

In addition, you may also try to disable Exchange cache mode or change the text format to plain text for further checking if you meet the problem again.

Let me know the result. Thanks.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

Hello,

I've seem this kind of issue in earlier version of Outlook before. In most cases this scenario happens if the local security application, included mail scanner component, add-ins etc. You may try to launch Outlook with the safe mode. (Type "Outlook.exe /safe" in Windows search bar and press Enter) And then check if the issue of blank content message still can be reproduced.

In addition, you may also try to disable Exchange cache mode or change the text format to plain text for further checking if you meet the problem again.

Let me know the result. Thanks.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

• Proposed as answer by JORAIM Thursday, October 02, 2014 10:34 PM

Thank you Tony.   I will try uninstall Norton completely versus disable.   FYI the text format is plain when sent through the Google Group.  I will also investigate the spam/email security on the Exchange server.  I have it set very low but will try to completely eliminate it for a test.  My gut says you are correct that this problem is somewhere with a filtering/spam process.

In the meantime I was wondering if you or anyone could review the message header below to see if there is any pertinent information.  This is the header from an email that is sent to me individually asking where is the body of the email.  In other words the first person to see a stripped version as described in my first post sends me a reply ...

Received: from S05-MBX01-01.S05.local (10.30.32.53) by S05-MBX01-03.S05.local
 (10.30.32.55) with Microsoft SMTP Server (TLS) id 15.0.516.32 via Mailbox
 Transport; Thu, 31 Jan 2013 11:34:47 -0500
Received: from S05-CAS001.S05.local (10.30.32.57) by S05-MBX01-01.S05.local
 (10.30.32.53) with Microsoft SMTP Server (TLS) id 15.0.516.32; Thu, 31 Jan
 2013 11:34:46 -0500
Received: from mx05-2.sherwebcloud.com (10.30.32.8) by S05-CAS001.S05.local
 (10.30.32.22) with Microsoft SMTP Server id 15.0.516.32 via Frontend
 Transport; Thu, 31 Jan 2013 11:34:47 -0500
Received: from mail-pa0-f54.google.com (mail-pa0-f54.google.com
 [209.85.220.54])    (using TLSv1 with cipher RC4-SHA)    by 199.244.76.174:25
 (trex/4.3.101);    Thu, 31 Jan 2013 16:34:47 GMT
X-MC-REJECTLIMIT: 101
X-MC-JUNKLIMIT: 100
X-MC-DATA: Default Values
X-MC-RESULT: OK
X-MC-CM-SCORE: 0
X-MC-DELIVER: INBOX
Received: by mail-pa0-f54.google.com with SMTP id fa10so155718pad.13
        for <jeffgoodman@jeffgoodman.biz>; Thu, 31 Jan 2013 08:34:45 -0800
 (PST)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;        d=gmail.com;
 s=20120113;
        h=x-received:subject:references:from:content-type:x-mailer
         :in-reply-to:message-id:date:to:content-transfer-encoding
         :mime-version;
        bh=mg4Qsv9X+Ayjhd4BQMkML2Z/q6zXYXSGVjdjTnhVINk=;
        b=ef2QOt+eaVZ8qhdQyL16nDpZYqBErPw9BstN6HG1Wjk4JKPryxeQJGhQdzBj5AU+Vi
         6nPB8cnhDzgX/+YlHRpcIqjpAwGdJI2cqzi7FXi4lakLaBczufoUoEE0IFmwIZrA3iJ4
         rlxv9Jm/aZP2xd4IKWymPb+k1JLJWO75UA+bb0uerDdHm++gG9vJRYtEKUHl96jsV3N8
         ozU/ksPszmz39nED2mcVH/R6rKz58YM+T3EKA5s9rVhs3yi6HVKg6uDNUFTtuM+s+Mnj
         W2yDKGmE+kVPChX4h7+qrGuryPFmxmhvltpe6uGQCavaFHpthDEJZKyOak0Qffq7wNpI
         eemA==
X-Received: by 10.66.86.101 with SMTP id o5mr22183298paz.15.1359650085250;
        Thu, 31 Jan 2013 08:34:45 -0800 (PST)
Return-Path: <virginia.darenkamp@gmail.com>
Received: from [10.224.92.104] (124.sub-174-254-83.myvzw.com.
 [174.254.83.124])        by mx.google.com with ESMTPS id
 t7sm2493573pax.17.2013.01.31.08.34.41        (version=TLSv1
 cipher=ECDHE-RSA-RC4-SHA bits=128/128);        Thu, 31 Jan 2013 08:34:43
 -0800 (PST)
Subject: Re: all is well
References: <6389C12365876C499A98C5DCD2D787C1023CFF1F2B10@CCR-PR-EXC02.hwwin.local>
 <a26b09bb93b749ddbe4a578bacc84c74@S05-MBX01-03.S05.local>
 <5DC59EDB-A304-453F-A095-CBA269D6403E@gmail.com>
 <8ec88e4ec6be4bc19328936e1b2861ce@S05-MBX01-03.S05.local>
From: Virginia Darenkamp <virginia.darenkamp@gmail.com>
Content-Type: multipart/alternative;
    boundary="Apple-Mail-483E410A-C6AD-45C8-8221-6CE1D9CB1305"
X-Mailer: iPhone Mail (10B142)
In-Reply-To: <8ec88e4ec6be4bc19328936e1b2861ce@S05-MBX01-03.S05.local>
Message-ID: <FB0D14C2-8E2E-4B99-AB98-C8E357BEC38B@gmail.com>
Date: Thu, 31 Jan 2013 08:34:35 -0800
To: Jeff Goodman <jeffgoodman@jeffgoodman.biz>
Content-Transfer-Encoding: 7bit
MIME-Version: 1.0 (1.0)
X-MS-Exchange-Organization-Network-Message-Id: 090e830b-ee6f-46bb-d007-08cfcde80420
X-MS-Exchange-Organization-AuthSource: S05-CAS001.S05.local
X-MS-Exchange-Organization-AuthAs: Anonymous

Log is normal. Any update?

Tony Chen

Thanks Tony - I am going to do 2 posts.  This one to update you verbally and the second post is the internet header that the recipient of the "blank" email sees when it first occurs.

1.  Safe mode makes no difference on these impacted emails.

2.  Complete removal of internet security on my local machine makes no difference (uninstall not disable)

3.  I have verified with my shared exchange 2013 provider that no filtering of outgoing mail happens.

4.  That provider of hosed/shared exchange 2013 (Sherweb) examined the header I will be posting below (it is long) and did see the message was stripped but they thought it might have to do with HTML signature block or something like that - they weren't able to fully determine.   To that I replied that in ALL cases the email originates from Google Groups and they were in HTML.  I looked at 2 - one had a signature block - no image but with URLs and one had no signature blocks.  I also determined that once the email goes "private" -i.e. I forward to an individual - it has always been to GMAIL.  Again, through OWA it is fine.   And this doesn't happen all the time but always follows the same pattern when it does.

5.  The next post is the header that was cut and pasted by one of my recipients.

Thank you and I look  forward to any further insight you can provide. 

Tony - the header is too long to post here - it exceeds 6000 characters.  Any ideas?

Further test to find the root of issue.

Let sender send a mail through Outlook, check sender's OWA, recipient's OWA, and recipients's Outlook.

Let sender sned a mail through OWA, check sender's Outlook, recipient's OWA, and recipients's Outlook.

When would the empty content mail be appeared? Thanks.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

I am not sure I completely follow.  My recipients (the ones getting the blank emails) are not using Outlook or OWA.  They are gmail users (100%).    I have 6 examples but it is hard to set up a new experiment because the very original email starts off with someone sending to an entire group (Google Groups).  Then someone responds to the whole group and then I take that response and forward it just to one individual.  All 6 people who have received blanks have a Gmail Address.  They frequently use their iphones for access to email.

One of these recipients opened the blank email and sent me the internet header.  It is very long and looks unusual to me.  It is too long to post unless you would like me to break it up over several posts.  If I merely resend the email that was stripped, it will also arrive stripped.  If I send it from OWA it will not be stipped.  All my other send/receive operations are fine - and I do have a fairly high volume.

Thanks for your continued help!

This happened again last evening but the pattern is different.  This time it was simply one on one conversation.  It involved someone sending me an email, I responded, she replied back and then when I sent a further response -she received a blank email.  The only thing in common with previous events is she uses a Gmail address.

Can you see the content in message "View Source"?

Tony Chen

Hello,

At this point of time, i would suggest you to  open a phone support case with Microsoft as i am unable to recreate the issue at my end.

You can always contact Microsoft customer Central on 1-800-936-4900 or go to http://support.microsoft.com/oas to create a case with Microsoft. We can then collect crash dump of the issue happening and analyze the same. Unfortunately this cannot be done on this forum support.

Hope this helps

Hello,

At this point of time, i would suggest you to  open a phone support case with Microsoft as i am unable to recreate the issue at my end.

You can always contact Microsoft customer Central on 1-800-936-4900 or go to http://support.microsoft.com/oas to create a case with Microsoft. We can then collect crash dump of the issue happening and analyze the same. Unfortunately this cannot be done on this forum support.

Hope this helps

• Marked as answer by Microsoft Outlook Forum SupportMicrosoft employee, Editor Thursday, February 14, 2013 6:57 AM

Hi

I think i'm seeing the same problem, receiving completely BLANK emails  

One Sender Outlook 2013 

Us, the recipient exchange 2010 / clients outlook 2010 and 2013

Get blank email but they are fine if we open them in OWA

Thanks

Steve

 

I am seeing this as well. I believe it may be related to the Drafts folder. The behavior I'm seeing is, I compose a message that will be sent in Outlook 2013 FROM my Gmail account with IMAP. I take a few minutes to draft the message, Outlook puts it in my Drafts folder. I click send. I see the blank email in my sent items folder from gmail IMAP. On my phone, meanwhile, I see the DRAFT message pop up in my inbox as part of the thread I was replying to. However, the draft is older than the message I actually sent; that content is lost forever.

If I can compose and send before it goes to drafts (not easy to do), it works OK.

I started having a very similar problem, where one user was receiving messages just fine on his Microsoft phone. Then when he came into the office, and booted his computer to open Outlook 2010, some of the messages had no body (but were originally visible on his phone). I then went to OWA, and the messages were blank there. Next I attempted to have him forward me a copy of one of the problematic messages from his phone to myself. The message looked ok on the phone, but not in Outlook. The forwarded message had no body, even in source.

I found this article, which may shed some light:
(Microsoft is not letting me post it as link due to inability to authenticate my account, so were is the URL in plain text - will have to copy & paste it)

http://
hosting.intermedia.net/support/kb/default.asp?id=2159

I have disabled both the AVG side of the Outlook plug-in, AND also opened Outlook and disabled the COM plug-in for AVG there.

This is my 'best guess' at what happened. The messages were received to the phone - ok, then once Outlook got a hand on the messages, it stripped the body- syncing the stripped message back to Exchange 2013 replicating out to OWA. This would also tag the message that is being forwarded, and the body would only remain on the Microsoft phone as it came in before getting stripped by Outlook.

I will see by tomorrow if that resolved my issue. Sounds like you have already tried disabling NIS2012 locally, but have you also disabled the COM plug-in from within Outlook? I have also seen NIS2012 do some funky things, even when disabled. Un-installing is a better test to eliminate it as a suspect.

Hope it works out for you! Good luck!

I started having a very similar problem, where one user was receiving messages just fine on his Microsoft phone. Then when he came into the office, and booted his computer to open Outlook 2010, some of the messages had no body (but were originally visible on his phone). I then went to OWA, and the messages were blank there. Next I attempted to have him forward me a copy of one of the problematic messages from his phone to myself. The message looked ok on the phone, but not in Outlook. The forwarded message had no body, even in source.

I found this article, which may shed some light:
(Microsoft is not letting me post it as link due to inability to authenticate my account, so were is the URL in plain text - will have to copy & paste it)

http://
hosting.intermedia.net/support/kb/default.asp?id=2159

I have disabled both the AVG side of the Outlook plug-in, AND also opened Outlook and disabled the COM plug-in for AVG there.

This is my 'best guess' at what happened. The messages were received to the phone - ok, then once Outlook got a hand on the messages, it stripped the body- syncing the stripped message back to Exchange 2013 replicating out to OWA. This would also tag the message that is being forwarded, and the body would only remain on the Microsoft phone as it came in before getting stripped by Outlook.

I will see by tomorrow if that resolved my issue. Sounds like you have already tried disabling NIS2012 locally, but have you also disabled the COM plug-in from within Outlook? I have also seen NIS2012 do some funky things, even when disabled. Un-installing is a better test to eliminate it as a suspect.

Hope it works out for you! Good luck!

I do have the same issue with empty emails (after reply), except i dont use an Exchange 2013 Server, but an imap-account hosted by Google-apps. So far i read several Posts concerning this issue, but couldnt find a solution.

Hi

I have this issue on Wind8 64 Bits, and Outlook 32 bits, using Karsperky Antivirus, on webemail the body content can be read, but when I open outlook, its just in blank, just few mails from certain people.

I follow your instructions to open on safe mode and the email can be read.

So at this point I dont know what to do.

unistall the antivirus can be an option?? how can I edit the regedit on local machine to fix this?

Please let me know your comments, I have this issue and its getting me crazy

REgards

I just got this problem now i 2015.

Many emails are losing their contents. 

I have neither AVG nor Norton installed, I use MS own protection, coupled with Malwarebytes Pro.

Now, if my emails are being emptied while they are taken care of by MS, we have a problem. BIIIIIG problem. Economically certainly ... i.e. if some executive mails are destroyed and a company lose money thereof, there will be complications for MS raising.

I am today trying to rescue a friends mail containing a table. Very important for me, not for anyone else. This is hopless, especially when there is no solution awaiting in the MS forums, as far as I can see so far.

I'm beginning to getting very, very tired of MS. Recently I have had a few, rather annopying, problems with their net browser, and there online solution of Excel 2013 is removing objects form my spreadsheets, and now this deleting of email content. I will now contemplate looking for an other soltion to my communication needs. More reliable and with less stress.

rgs
yvind Granberg
A norwegian MS user for decades.

In what world does this qualify as an "Answer" such that I should see it in the list of search results as "Answered Question" and be caused to waste my time reading through it? 

It is specifically this type of response that causes there to be any value in differentiating between "Answered" and "Unanswered" questions. 

Marking this type of response as an answer is what has caused the very value of forum searches in Microsoft sites to deteriorate to nearly the point of worthless.